a) To promote actions that build trust with our customers and public officials.
b) To provide prompt, reliable, and effective quality products and services appropriate for each client’s needs, health and safety.
c) To serve each client without discrimination on the basis of any characteristic prohibited by law.
d) To instruct each client, and/or caregiver, in appropriate self-management and operation of the equipment and services provided.
e) To explain fully and accurately to each client his/her rights and responsibilities with regard to the products and services.
f) To protect the confidential nature of each client’s business records and to not disclose information in the record except as permitted by law or regulation.
g) To employ staff that has been screened through references and who continue to improve their knowledge and skills in the provision of quality products and services. To comply with applicable local and national laws and regulations.
h) To respect and support client freedom of choice.
i) To act in good faith.
j) To be honest, truthful and fair to all concerned.
k) To follow good business practices, and to represent available services and products accurately.