i) Quotations

The company issues quotations and Pro-Forma Invoices to clients free of charge. A Pro-Forma Invoice indicates the following:

• Any discount available
• Total price/costs
• Time duration
• Transport costs if any
• Commercial terms

ii) Contractual Agreement

This is undertaken through Local Purchase Order, Written Contract and Cash and Carry basis.

iii) Specifications

Customers are strongly advised to draw detailed specifications of products required or bring samples or seek technical advice from our company is offered free of charge.

i) Price

The offered prices are stable for the period of 30 days from the date of issuing Pro forma Invoice.

ii) VAT and Other Taxes

All taxes are dully paid

Retention of Title

Ownership of goods always remains with the company who reserves the right to dispose of the goods until full payment has been made by the client.

Short – Landed

In case of default or irregularity/deficit with the packed goods as set consignment/pack, report has to be communicated to the company’s authority at the earliest possible time in order to recover the difference before final payment has been made.

Damage

If any damage occurs on items supplied, the company guarantees to replace them free of charge. Hence this should be communicated to the company at the earliest possible time (within a reasonable time) after delivery and discovery of this particular irregularity.

Standard

All goods/items supplied with by the company do conform to local and international standards.

Specifications

All goods/items supplied with by the company have a guarantee of at least 12 months from the date of delivery to the point of last destination of the customer, with exceptional of customer mishandling irregularities.

Warranty

The company offers a period of 6 months from the date of delivery for replacement of products in case defective products are discovered by the clients.

Resolution of Disputes

These cases shall be referred to adjudication in accordance with the Laws of the United Republic of Tanzania.

Incidental Services Costs

DERIC 2000 offers free of charge services such as loading, packing materials and technicalities.

Transport

DERIC 200 offers transport free of charge to customers whose last destinations of their goods are in Dar es salaam and Coast Region. For upcountry transport cost will be paid by customers on a negotiation- basis.

Inspection and Testing

The customer is highly advised to carry out 100% inspection of products before his/her receiving officer signs the company’s Delivery Note.

Packing/Labeling

All items supplied to customers will be packed and labeled under international standards in terms of size, weight, units and markings with company’s security marks.

Originality

Company products are originating from different countries including Tanzania.

Mathematical Errors

The customer has the right to make corrections of the calculations and in case this anomaly occurs then it will his/her responsibility to inform the company’s authority at the earliest possible time for the changes to be accepted.

Delivery Schedule

Delivery of goods will be one month from the date of receiving the Local Purchase Order (LPO) or signing contract, but this will also depend on quantity and type of equipment.

Payment Terms and Mode

Payment will be made by customer upon presentation of company invoice and according to the contract terms and conditions between the two parties.